At AtoZ Wood Company, we genuinely believe that we’re here because of the hard work and dedication of our workers. It’s not sufficient to pay them just in money, which is why we invest heavily in our workers’ safety, health, growth, and well-being.
Welcome to A to Z Wood Company. This document contains the legal terms and conditions (“Terms”) on which we, A to Z Wood Company Limited (“the Company,” “we,” “our,” or “us”), sell and export the specialized timber products (“the Products”) listed on our official website, https://atozwoodcompany.com/ (“the Site”).
We are registered in Cameroon, Africa (Company No. ?, VAT No. ?).
By placing an order for any Products through our Site, you agree to have read and understood these Terms. These Terms apply to the Contract to the exclusion of any other terms you may seek to impose.
In these Terms, the following definitions apply:
Business Customer (“Business”): Any person dealing with us for purposes which are wholly or mainly related to their trade, business, craft, or profession.
Consumer: An individual dealing with us for purposes which are wholly or mainly outside that individual’s trade, business, craft, or profession.
Contract: The agreement between the Company and you for the sale and purchase of the Products governed by these Terms.
Dispatch Confirmation: The email confirming that standard Products have been dispatched. This marks the formation of the Contract.
Event Outside Our Control (EOC): Any act or event beyond our reasonable control, including, but not limited to, natural calamities, strikes, lock-outs, acts of war, terrorism, fire, flood, failure of public networks, or default/non-performance of our suppliers.
Products: The specialized timber materials, round logs, finished products, or any part thereof listed on our Site.
Specification: Any bespoke requirements for the Products requested by you, including custom finishes, precise dimensions, or cutting into separate pieces.
Specification Confirmation: The email confirming our acceptance of an order involving Products manufactured to a Specification requested by you. This marks the formation of the Contract for bespoke items.
Terms: These terms and conditions, as amended from time to time.
You: The person or entity purchasing the Products from the Company.
A person includes a real person, a corporation, or an unincorporated body.
Images of the Products on our Site are for illustration purposes only. Due to the nature of specialized industrial materials (e.g., timber, plywood, slabs), slight colour variations, inherent characteristics, and material defects are possible. We cannot guarantee your display accurately reflects the Product colour. The delivered Products may vary from the images.
Certain materials are sensitive to temperature and humidity, meaning they gain or lose moisture, potentially causing them to shrink or expand. Products may require conditioning or treatment before installation. The correct installation specification and moisture content must be followed for the Products to perform to their required standard. We are not liable for performance failures due to improper storage, conditioning, handling, or installation by you.
All sizes, dimensions, and measurements indicated on our Site are subject to a 10% tolerance margin (as measured upon leaving the Company premises), unless expressly agreed otherwise in writing.
All Products are subject to availability. If a Product you ordered is unavailable (e.g., out of stock or due to a pricing or stock error), we will inform you by email, cancel your order, and immediately refund any payment received. Packaging may vary from that shown on the Site.
We use your personal information solely in accordance with our Privacy Policy. Please ensure you read this policy, as it contains important applicable terms.
Product prices are available upon request and may vary depending on order size and quantity. Delivery charges are separate and provided with the quote. We take reasonable care to ensure accuracy, but errors may occur.
If we find an error in the price of the ordered Products, we will inform you and give you the option to proceed at the right price or cancel the order. We will not process the order until we receive your confirmation. If the error is obvious and unmistakable and could have reasonably been recognised as a mispricing, we are not obliged to provide the Products at the incorrect (lower) price.
Payment for the Products and all applicable delivery charges is required in advance or according to the payment terms communicated to you by our team. We accept major Credit and Debit cards and PayPal.
We reserve the right to change these Terms periodically to reflect changes in payment processing or changes in relevant laws and regulatory requirements. The Terms in force at the time you place an order will apply to that Contract. We advise you to read these Terms before placing your order.
Any estimated delivery dates given with the Dispatch Confirmation are approximate only. The time of delivery cannot be 100% assured. We are not liable for delays caused by an EOC or your failure to provide adequate instructions.
Delivery is marked completed when the Products physically arrive at the port selected by you on the agreed date.
The Products, once delivered to the port and handed over to you, will become your responsibility, and the risk of loss or damage is yours. You own the Products once we have received payment in full (including delivery charges) and the Products have been delivered.
If you fail to accept delivery on the agreed date:
We deliver to several International Delivery Destinations, but you must contact us before ordering to confirm availability and costs. For international orders, you are responsible for import duties, taxes, and local charges applied when the delivery reaches your destination. You must comply with all applicable laws and regulations of the destination country.
The Company warrants that at the time of delivery, the Products shall:
Subject to Clause 6.3, if a Product does not comply with the warranty:
The Company shall, at its option, repair or replace the defective Products, or refund the price of the returned Products in full.
The Company shall not be liable for return or refund if:
This Clause 7 only applies if you are a Consumer and the Products are NOT customized to a Specification.
You have a legal right to cancel, refuse, or return a Contract under the Consumer Contracts Regulations 2013, starting from the Order date. The deadline for cancellation or return is typically 14 days after the day you receive the Products. This does not apply to Products made to a Specification.
To cancel, you must notify us through our official communication channels. We will refund you the price paid and standard delivery costs (if applicable) upon receiving the delivered order back.
Deductions: We hold the right to reduce your refund to reflect any reduction in the Products' value caused by improper handling by you.
Refund Timeline: Refunds will be processed within 14 days of receiving the Products back or earlier if the Products have not yet been delivered.
You are responsible for bearing the cost of returning the Products to us, unless there are manufacturing issues or the Products do not match the description.
You maintain any legal rights regarding faulty or mis-described Products.
We hold the liability for asset damage or personal injury caused by our negligence or misrepresentation.
For Business Customers:
We are not liable for loss of profits, sales, business, or revenue; loss of data, information, or software; loss of business opportunity, anticipated savings, or goodwill; or any indirect or consequential loss related or unrelated to our Products.
Our total liability for all other losses shall in no circumstances exceed the price of the Products invoiced to you.
For Consumers:
We are responsible for loss or damage due to a breach or negligence on our end. We are, however, not responsible for non-foreseeable loss.
Products supplied for domestic/private use are excluded from liability for any commercial loss (e.g., loss of profit, business interruption).
References to “in writing” include e-mail and/or paper documentation.
To place or cancel an Order: Email info@atozwoodcompany.com or call +237 681 25 6934. Include your details.
For other inquiries: Contact our customer service team via the same email or phone number.
Any formal notice will be considered received (by you) and properly served immediately when posted on our website, 24 hours after an e-mail is sent, or three working days after the date of posting a physical letter.
Transfer: We have the right to transfer our rights and obligations without prior notification.
Third-Party Rights: No one but the Company and its representatives shall have the right to enforce these terms.
Severability: If any part of these Terms is found unlawful, the remaining parts remain in full force.
Waiver: If we fail to enforce our rights, it does not constitute a waiver of those rights.
Governing Law: These Terms and any resulting Contract and legal actions are governed by African law. Both parties agree to the non-exclusive jurisdiction of the courts of Africa.
If you have queries or feedback about our products, services, or anything else, please use this form to contact us. We usually respond within 24 hours or so.
